Terms & Conditions
WHO WE ARE
Welcome to Vesqin located at www.vesqin.com (’Site’), which is owned and operated by Vesqin Fashion Company . “Vesqin Fashion Company”, or as “we” and related words such as “us” and “our”. Our registered GST number is 32IVYPS8530N1ZA.
For further information about our contact details, and us please go to our Contact Us section. Our Site provides information about us, our collections, our blog and also showcases and sells our beautiful garments (“Products”). You can purchase our Products from the Site and find out information about our current collections and Products.
CONTACTING US
You can contact us by emailing, telephoning or writing to our Customer Care team at:
Phone: 00 90376 98809
Email: care@vesqin.com
Registered office: Ward No1, Building No 700, Vesqin Fashion Company, Janatha Junction, Palayamkunnu, Kerala 695146 INDIA
If we have to contact you, we will do so by email, telephone or by writing to you using the contact details you have given to us.
ACEPTANCE OF THESE TERMS AND OTHER DOCUMENTS RELATED TO THEM
We have a number of policies referred to in these Terms, including Privacy Policy, Payment and Delivery and Returns Exchange policy. They all form part of our agreement with you so please take the time to read them.
Please read these Terms and the related policies carefully before you start to use the Site, as these will apply to your use of the Site and the Products you order and purchase from the Site. We recommend that you print or save a copy of these Terms for future reference.
By using our Site or purchasing Products from us, you confirm that you accept these Terms and the related policies and that you agree to comply with them.
Every time you wish to order Products from this Site, please check these Terms and related policies to ensure you understand the Terms and policies, as the version in place on our Site at the time will apply to each order you place. These Terms were most recently updated on 1st July 2024. If you have any queries or concerns regarding these Terms, please contact us at care@vesqin.com
If you are visiting the Site, the Website Terms and the General Terms set out in these Terms will apply to you. When you order Products from us, the Sale Terms and the General Terms set out in these Terms will apply to your order.
CHANGES TO THESE TERMS
We may make changes to these Terms at any time by sending you an email with the modified Terms or by posting a copy of them on the Site. Any changes will take effect 7 days after the date of our email or the date on which we post the modified Terms on the Site, whichever is the earlier.
Any amendment to these Terms shall be effective for all new orders submitted following the publication of the amendment on the Site and for use of the Site after the Terms are updated. If you continue to use the Site or place orders with us after that period has expired, it means that you accept any such changes.
If you have placed an order with us, we may need to make changes to the Products you have ordered or our contract with you. Please see the section Making changes to our Products which explains your rights if we do this.
YOUR PERSONAL INFORMATION
We take your privacy very seriously. Please read our Privacy Policy and Cookie Policy to see how we use your personal information.
Sale terms
The following terms apply to orders for Products that you place with us, together with our General Terms.
DISCOUNT CODES
Only one discount code, offer, credit note or promotion can be used per order. Discount codes, offers, credit notes or promotions cannot be combined with any other promotion, discount or other offer or applied to orders that you have already placed.
Discount codes can only be used once per customer unless otherwise expressly stated.
Discount codes may be subject to a time and date restriction which will be specified within our terms],and cannot be used once the expiry date has passed.
If an order was redeemed using a discount code or the item purchased was a reduced price (also known as : markdown), the returns window if you change your mind is 14 days. Please see the Returns section for further information about your rights to return Products.
We reserve the right to discontinue, withdraw or amend any discount code, promotion or offer at any time prior to you placing an order. Any terms and conditions applying to a discount code, promotion or offer will be those in place on the date that you place your order.
PLACING AN ORDER
Ordering process
In order to place an order with us, please follow the instructions on our Site.
Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process. Prior to submitting the order, you are required to verify the accuracy of the information provided and make the necessary corrections.
If you have any concerns that your order is incorrect or inaccurate, please Contact Us as soon as possible and we will
We only accept orders when we’ve checked them
We contact you to confirm we've received your order and we accept it when we dispatch or supply the Product and confirm dispatch or supply to you.
Sometimes we reject orders
Sometimes we reject orders, for example, because a Product is unexpectedly out of stock, because you are located outside our delivery areas as stated on our Site or because the Product was mispriced by us. When this happens, we will let you know as soon as possible and refund any sums you have paid.
Your order number
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
Where our contract for your order will be stored
You may access your order by clicking on your personal section on our Site.
We can end our contract with you
We can end our contract with you for a Product and claim any compensation due to us if:
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you don't make any payment to us when it's due and you still don't make payment within 14 days of our reminding you that payment is due;
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you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the Product, for example, information relating to fitting; or
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you don't, within a reasonable time, allow us to deliver the Product to you.
You can end our contract with you
You have certain rights to end your contract with us. These are explained in the sections headed Returns and Your other rights to cancel below.
PRODUCTS
Products can vary slightly from their pictures
The images of the Products on the Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images. We shall not be liable for any inadequacy of the images of the Products displayed on the Site arising from such technical limitations. All Products shown on the Site are subject to availability.
You’re responsible for making sure your measurements are accurate
If we're making or supplying the Product to measurements you provide, you're responsible for making sure those measurements are correct. Contact Us for information and tips on how to measure.
Making changes to our Products
We can always make changes to our Products or our contract with you:
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to reflect changes in relevant laws and regulatory requirements;
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to make minor technical adjustments and improvements, for example to address a safety risk. These are changes that don’t affect your use of the Product.
We can also make other changes to the Product or our contract with you, but if we do so we’ll notify you and you can then Contact Us to end the contract before the change takes effect and receive a refund for any Products you’ve paid for in advance, but not received.
If you wish to make a change to the Product you have ordered, please Contact Us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Products the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to cancel your order (see “Your other rights to cancel our contract”).
RETURNS
Your legal right to change your mind
When you buy products online (and reside in INDIA) you have a 14 day legal right under the Consumer Contracts Regulations to change your mind about your purchase and receive a refund of what you paid for it, including any standard delivery costs. This is subject to some conditions, as set out below.
The deadline for changing your mind
14 day legal right to change your mind: Where, because of the Product you have purchased you cancel your order in accordance with your legal 14 day legal right to change your mind, the deadline for changing your mind will be 14 days after the day we deliver your Products.
If the Products are split into several deliveries over different days, the period runs from the day after the last delivery.
You will also not be able to change your mind about Products purchased at a sample sale or purchased from us in one of our stores.
Returning your Product because you have changed your mind
Please return any unwanted Products (and any free gifts provided with it) for a refund or exchange, in accordance with our returns process set out below. The Products will need to be unused and in their original condition (including all labels and tags intact in original packaging) and sent to us with proof of purchase within 14 days after the day on which you inform us that you want to cancel the order.
If you do not return any free gift provided with the Products, we may reduce the amount that we refund you by the value of the free gift.
Tell us you want to cancel your order
Using our online returns process. Complete the online returns process on our Site. You will need to enter your order number and email address in the relevant fields and select the Products you wish to return. You will get a confirmation email with the shipping guidelines once the return request is approved;
How we will refund you
If you are sending the Product back to us, we will refund you (including standard delivery costs) within 14 days of receipt of the date on which we agree that you are entitled to a refund. We refund you by the method you used for payment. We don't charge a fee for the refund.
Please note, if you chose an enhanced delivery method, we will only refund up to the amount of our standard delivery costs.
We will reduce your refund if you have used or damaged a Product
If you handle the Product in a way which would not be acceptable in-store, we will reduce your refund, to compensate us for its reduced value. For example, we will reduce your refund if the Product's condition is not "as new", price tags or other tags have been , the packaging is damaged or accessories (including garment bags and hangers for Products ) are missing. In some cases, because of the way you have treated the Product, no refund may be due.
If you do not return any free gift provided with the Products, we may reduce the amount that we refund you by the value of the free gift.
YOUR OTHER RIGHTS TO CANCEL OUR CONTRACT
Cancelling your order because of something we have done or are going to do
If you are cancelling your order for a reason set out below the contract will end immediately and we will refund you in full for any Products which have not been provided and you may also be entitled to compensation. The reasons are:
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we have told you about an upcoming change to the Products or these Terms which you do not agree to;
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we have told you about an error in the price or description of the Products you have ordered and you do not wish to proceed; or
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there is a risk that supply of the Products may be significantly delayed because of events outside our control.
Faulty And Mis-Described Products
If you think there is something wrong with your Product, you should Contact Us.
Please note that we will not accept returns and provide refunds if a fault arises from fair wear and tear, wilful or accidental damage, negligence by you or a third party, abnormal or inappropriate storage or working conditions or maintenance, failure to operate or use the Products in accordance with the user instructions, misuse or alteration or repair of the Products by you or a third party that is not authorised by us or the manufacturer.
You should provide us with proof of purchase when seeking to return a faulty or mis-described item. You will need to arrange for return of the item(s) to us. We will inspect all items that we receive from you. We will offer to arrange to replace the Product with a new one or reimburse you for the full cost of the item (but not the value of any promotional code(s) used) to your original payment method within 14 days of our receipt of the faulty or mis-described item.
PRODUCTS
Products can vary slightly from their pictures
The images of the Products on the Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images. We shall not be liable for any inadequacy of the images of the Products displayed on the Site arising from such technical limitations. All Products shown on the Site are subject to availability.
You’re responsible for making sure your measurements are accurate
If we're making or supplying the Product to measurements you provide, you're responsible for making sure those measurements are correct. Contact Us for information and tips on how to measure.
Making changes to our Products
We can always make changes to our Products or our contract with you:
-
to reflect changes in relevant laws and regulatory requirements;
-
to make minor technical adjustments and improvements, for example to address a safety risk. These are changes that don’t affect your use of the Product.
We can also make other changes to the Product or our contract with you, but if we do so we’ll notify you and you can then Contact Us to end the contract before the change takes effect and receive a refund for any Products you’ve paid for in advance, but not received.
If you wish to make a change to the Product you have ordered, please Contact Us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Products the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to cancel your order (see “Your other rights to cancel our contract”).